1. Information We Collect
Dg52 collects several categories of information when you register and use our platform. This information is necessary for us to provide safe, efficient, and tailored services to Malaysian users.
Categories of information collected include:
- Account information: Full name, email address, phone number, date of birth, and identity verification information required during registration.
- Payment Information: Transaction details in Malaysian Ringgit (MYR), including deposit and withdrawal records via methods like Touch 'n Go (TNG), FPX, and local banks. We do not store credit card numbers directly.
- Device and browser information: IP address, browser type, operating system, device model, screen resolution, and access time.
- Usage Data: Pages visited, time spent, clicks, searches, and interaction patterns within the platform.
- Cookies: Small files stored on your device to identify sessions and improve user experience.
All this information is collected either directly from you during registration or automatically through standard tracking technologies during platform use.
- Identity & account data
- MYR Transaction Records
- Device & browser data
- Platform usage patterns
- Login cookies & sessions
2. Why We Use Your Information
Dg52 uses the collected information solely for legitimate purposes related to delivering platform services. We do not use your data beyond the following scopes:
- Processing user account registration and identity verification
- Processing deposits and withdrawals securely in MYR
- Providing customer support and responding to your inquiries
- Sending account, transaction, and service update notifications
- Detecting and preventing fraud, account abuse, or suspicious activity
- Complying with legal and regulatory obligations in Malaysia
- Enhancing user experience based on platform usage patterns
We will not use your data for third-party marketing without your clear and explicit consent. You can withdraw this consent at any time by contacting the dg52 support team.
3. Cookies and Tracking Technologies
Dg52 uses cookies and similar tracking technologies to improve platform functions and user experience. Cookies are small text files stored automatically in your browser when you visit our platform.
We use three main types of cookies:
- Essential cookies: Required for essential platform functions such as login, session management, and account security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve the overall user experience.
- Functional Cookies: Saving your preferences such as language and display settings so you don’t have to reset them each time.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the dg52 platform.
4. Data Storage, Security & Sharing
Data Storage and Security
Dg52 stores user data using infrastructure protected by industry-standard security measures. Your personal data is encrypted during transmission with recognised protocols and stored on secured servers. We maintain strict access controls—only authorised staff can access personal data, solely for legitimate operational purposes.
Your data is retained for as long as your account remains active, and for the period required by Malaysian law after account closure. Once this retention period ends, data will be securely deleted or anonymised.
Third Party Sharing
Dg52 does not sell, rent, or distribute users’ personal data to third parties for commercial purposes. Limited data sharing may occur only under the following circumstances:
- Approved payment service providers authorised to process your MYR transactions
- Malaysian regulatory or law enforcement authorities when required by law
- Third-party technology service providers who assist with platform operations, subject to strict confidentiality agreements
5. Your Rights as a dg52 User
You have the right to request a copy of the personal data we hold about you. You can submit this request through the dg52 support team.
If any of your personal information is inaccurate or outdated, you have the right to request immediate correction.
You may request deletion of your personal data, subject to any legal storage obligations that remain in effect.
To exercise any of the above rights, please contact the dg52 support team via email at [email protected] or through the support function within the platform. We will process your request within a reasonable timeframe according to applicable Malaysian data protection laws.
6. Policy Changes and How to Contact Us
Dg52 reserves the right to update this Privacy Policy periodically to reflect changes in platform operations, legal requirements, or industry practices. Significant changes will be communicated to users via in-platform notifications or registered email.
The "Last Updated" date at the top of this page indicates when the latest version of this policy was published. We encourage users to check this page regularly.
If you have any questions, concerns, or complaints related to how dg52 handles your personal data, you may contact us via:
- Support email: [email protected]
- Live support feature within the dg52 platform
- Section Frequently Asked Questions for general answers about privacy and security
- Data is not sold to third parties
- Industry-standard encryption is used
- Users can access, correct, or delete their data
- Priority given to Malaysian legal compliance
- Support available for all privacy-related inquiries
Still Have Questions About Your Privacy?
The dg52 support team is ready to help you understand how your data is handled. Check our FAQ or contact us directly for further clarification.